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COVID-19

Updated October 23, 2020

Driving forward with dedication, purpose and a commitment to partnership

William Billiter 
CEO of ACERTUS 

Initially, as the COVID-19 pandemic spread rapidly and the auto industry was impacted, I had many questions about where we at ACERTUS would be after six months or a year, let alone just a month into this crisis. I wasn’t sure how far the coronavirus and its ripple effects would extend, but I knew we at ACERTUS had to stay committed to our long-term goals, while always keeping the health and safety of our employees and clients as our top priorities. 

Navigating the crisis and remaining flexible 

Each one of our businesses had its own unique set of challenges and opportunities amid this pandemic, but that’s really the beauty of all these businesses being part of one larger ACERTUS organization. For instance, our car haul business had great momentum throughout the entire month of March. And then, as inventory became overcrowded on retailers’ lots later in March and into April, our drive away, storage and title-and-registration service lines became key performers.  

Our diversified service offerings and our ability to shift short-term focus to achieve long-term goals are what allowed ACERTUS to move fast, stay agile and support our customers whenever and however they need us. 
This flexibility has proved invaluable for ACERTUS customers’ time and time again, giving us even more determination and resolve to meet our goals and further grow our efforts. 

Apart, but connected and productive as ever 

Even though our ACERTUS team members have largely been apart from each other throughout the last few months, our communication has only gotten clearer and stronger. We navigated this uncertain time as one emboldened team. COVID-19 has essentially brought us all together and made us more productive than ever. 

Currently, we are reimagining our new workplace and developing our reentry plans. We want to ensure our office mitigates any potential risks and functions properly, while allowing any employees who can work from home to continue doing so. In those cases where employees are required to be in the office, we’ll be taking extraordinary safety measures to keep them protected at all times.  

I am confident that our ability to thrive during this unusual time is a direct reflection of all the hard work, endless dedication and sheer passion of our ACERTUS employees to deliver the future to our customers now. 

Our relentless drive to deliver continues  

As we accelerate forward, I’ve realized there are abundant opportunities for ACERTUS and its customers now and in the future. While some of these opportunities may involve us looking at a process from a new perspective or considering an alternative solution, I’m confident our customer partnerships will continue to be strong, successful and supportive in 2020 and beyond. 

Our well-positioned infrastructure, thoroughly organized teams and positive bottom-line results continue to give us an edge in the industry and allow us to serve these customers with the same responsive, professional and dedicated service ACERTUS has come to be known for. 

When it comes down to it, I’ve always firmly believed that clients align with companies that have clear values, a set purpose, a sharp identity and the ability go above and beyond. This is certainly true at this time, as current and future clients assess which vehicle logistics providers are ready to work with dedication and purpose, and which ones keep in mind the goal of achieving shared success alongside their customer partners. 

An Update on COVID-19 for Our Customers

An Update on COVID-19 for Our Customers

ACERTUS’ number one priority is to ensure the health, safety and well-being of our customers, employees and suppliers.

In light of the evolving COVID-19 (Coronavirus), our team is closely monitoring and adhering to the suggestions of the U.S. and state public health guidelines.  We are reviewing information put forth by the U.S Centers for Disease Control and Prevention (CDC) as the situation is developing.

Among the concerns raised due to the impact of the Coronavirus is whether the supply chain will be affected. ACERTUS continues to be fully operational; however, as a precaution, we have a business continuity plan in place to minimize any operational disruption.

Effective March 16, 2020, out of an abundance of caution, most work and business functions will be conducted remotely. Most ACERTUS employees have laptop devices and our operational and technology systems are cloud based including email, phone systems, file sharing, meetings, etc. Although we are working hard to eliminate any disruption and delays to service, there may be delays in deliveries as transporters are experiencing limited capacity and delays in title and registration transaction processing. 

For our title and registration service line, we will have a leadership response team assembled to field calls. In the event DMVs shut down, our team will be unable to process, and you may experience delays. We are closely monitoring DMV closures; you can find the full list of closures below. 

With corporate locations in St. Louis, MO, Alpharetta, GA and Lenexa, KS, ACERTUS has the ability to redeploy employees if appropriate. Additionally, the broad scale and geographic coverage of our driver and carrier network enables our team to flex to meet the demand of our customers.

As always, we are here to support you with a relentless drive to deliver.

For any additional questions or concerns regarding ACERTUS and Corona virus policy and procedures, please contact Lainey Strohmeyer, Vice President of People Services. For questions about our services or sales, please contact your account representative.

To check status please visit www.ACERTUSdelivers.com or call 1-888-ACERTUS

State Of The Industry

State of the Industry: COVID-19 and Its Ongoing Impacts

Key players within the auto industry continue to grapple with the far-reaching impacts of the COVID-19 global pandemic. In particular, this global pandemic has presented significant challenges to the auto supply chain, overall vehicle capacity and pricing standards for both new and used vehicles worldwide.

Download our free State of the Industry to learn about the bold steps ACERTUS is taking to help our industry partners.

Download Now

DMV Closures

DMV Closures

Updated October 23, 2020 at 11:00 a.m.

Full Closures: Send work as normal, ACERTUS will prep and hold for DMV opening.

Limited Staff, Mail In, or Appointment Only: Send work as normal, ACERTUS will prep and send out. Expect delays on completed work.

Accepting Work & Walk-Ins: Send work as normal, ACERTUS will prep and send out. 

  • Allen – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Anderson – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Atchison – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Barber – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Barton – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Brown- Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Butler – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Bourbon – Accepting Work and Walk-Ins,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Chase – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Chautauqua – Accepting Work and Walk-Ins,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Cheyenne – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Clark – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Clay – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Cloud – Accepting Work and Walk Ins,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Coffey – Mail In & Appointment Only,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Comanche – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Cowley – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Crawford – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Dickinson – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Doniphan – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Douglas – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Edwards – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Elk – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Ellis – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Ellsworth – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Finney – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Ford – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Franklin – Accepting Work and Walk-Ins, Only 1 customer allowed inside at once, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Geary – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Gove – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Graham – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Grant – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Gray – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Greeley – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Greenwood – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Hamilton – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Harper – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Harvey – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Haskell – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Hodgeman – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Jackson – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Jefferson – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Johnson County – Limited Staff/Mail In Only – Delays , Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.jocogov.org/coronavirus/cancellations
  • Kearny – Accepting Work and Walk Ins,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Kingman – Accepting Work and Walk-Ins,Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Kiowa – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Labette – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Lane – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Leavenworth – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Lincoln – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Linn – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Logan – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Lyon – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Marshall – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • McPherson – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Meade – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Miami – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Mitchell – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Montgomery – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Morris – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Morton – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Nemaha – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Neosho – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Ness – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Norton – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Osage – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Osborne – Accepting Work and Walk-Ins
  • Ottawa – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Pawnee – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Phillips – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Pottawatomie – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Pratt – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Rawlins – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Reno – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Republic – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Rice – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Riley – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Rooks – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Rush – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Russell – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Saline – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Scott – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Sedgwick County – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Seward – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Shawnee – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Sheridan – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Sherman – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Smith – Mail In and Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Stafford – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Stevens – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Sumner – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Thomas – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Trego – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Wabaunsee – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Washington – Accepting Work and Walk-Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Wichita – Mail In & Appointment Only, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Wilson – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Woodson – Accepting Work and Walk Ins, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.
  • Wyandotte County – Mail In & Appointment Only, 60 Day Extension, Vehicles That Expired March Through June 2020 Must Be Renewed by November 14th.: https://www.wycokck.org/Auto.aspx
  • Department of Revenue – Mail In & Appointment Only, 60 Day Extension: https://www.ksrevenue.org/onlineservices.html
  • Entire State – 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.ht
  • Boone County – Mail In & Appointment Only, Extension Through August 31st
  • Bulitt County – Mail In & Appointment Only, Extension Through August 31st
  • Campbell County – Mail In & Appointment Only, Extension Through August 31st
  • Christian County – Mail In Only, Extension Through August 31st
  • Daviess County – Accepting Work and Walk-Ins, Extension Through August 31st
  • Fayette County – Mail In & Appointment Only, Extension Through August 31st
  • Franklin County – Full Clousure – No Options – In Effect Through 9/16/20
  • Hardin County – Mail In Only, Extension Through August 31st
  • Jefferson County – Mail In & Appointment Only, Extension Through August 31st
  • Jessamine County – Mail In Only, Extension Through August 31st
  • Kenton County – Accepting Work & Walk-Ins, Extension Through August 31st
  • Laurel County – Accepting Work & Walk-Ins, Extension Through August 31st
  • Madison County – Accepting Work & Walk-Ins, Extension Through August 31st
  • McCracken County – Mail In & Appointment Only, Extension Through August 31st
  • Oldham County – Mail In & Appointment Only, Extension Through August 31st
  • Pike County – Accepting Work and Walk-Ins, Extension Through August 31st
  • Pulaski County – Accepting Work & Walk-Ins, Extension Through August 31st
  • Scott County – Accepting Work and Walk-Ins, Extension Through August 31st
  • Warren County – Accepting Work & Walk-Ins, Extension Through August 31st
  • Eagan Auto – Accepting Work and Walk-Ins
  • Department of Vehicle Services – Mail In Only
  • Department of Revenue – Accepting Work and Walk-Ins
  • Platte City – Accepting Work and Walk-Ins
  • Department of Motor Vehicles -Accepting Work and Walk-Ins : https://dor.mo.gov/news/newsitem/uuid/ad40f685-6b65-4df0-b376-c473bd50261e
  • Beaverhead County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Big Horn County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Blaine County -Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals: https://blainecounty-mt.gov/treasurer/
  • Broadwater County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Butte County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Carbon County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Cascade County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Chouteau County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Custer County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Daniels County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals: https://blainecounty-mt.gov/treasurer/https://mtrevenue.gov/resources/government/pad-local/daniels-county/
  • Dawson County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Deer Lodge County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Fallon County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Flathead County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Gallatin County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Garfield County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Glacier County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Golden Valley County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Granite County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Hill County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Jefferson County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Judith Basin County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lake County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lewis and Clark County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Liberty County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lincoln County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Madison – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • McCone County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Meagher County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Mineral County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Missoula County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Musselshell County – Accepting Work & Walk Ins, Limited to 4 customers at a time, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Park County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Phillips County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Pondera County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Powder River County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Powell County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Prairie County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Ravalli County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Richland – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Roosevelt County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Rosebud County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sanders County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sheridan County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Silver Bow County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Stillwater – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sweet Grass – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Teton – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Toole – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Treasure County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Valley County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Wheatland County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Wibaux County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Yellowstone County – Accepting Work & Walk Ins, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Department of Motor Vehicles – Accepting Work & Walk Ins: https://dmvnv.com/covid.htm 
  • Tax Commission – Mail In & Appointment Only
  • Department of Transportation – Full Closure

Department of Motor Vehicles – Accepting Work & Walk Ins.

  • Beadle County – Mail In Only
  • Brookings County – Accepting Work & Walk Ins
  • Brown County – Accepting Work & Walk Ins
  • Clay County – Mail In Only
  • Codington County – Accepting Work & Walk Ins
  • Hughes County – Mail In Only
  • Lawrence County – Mail In Only
  • Lincoln County – Accepting Work & Walk Ins
  • Meade County – Accepting Work & Walk Ins
  • Minnehaha County – Accepting Work & Walk Ins
  • Pennington County – Mail In & Appointment Only: https://dor.sd.gov/covid-19-faq/
  • Union County – Accepting Work & Walk Ins
  • Yankton County – Accepting Work & Walk Ins
  • Department of Motor Vehicles: https://dor.sd.gov/covid-19-faq/
  • Entire State – Accepting Work & Walk Ins.

No-Contact Delivery and Transport Protocol

Our number one priority is to ensure the health, safety and well-being of our employees, customers and suppliers. ACERTUS is taking extra precautions to keep customers, drivers, and carriers healthy by offering no-contact delivery. 

Review Our No-Contact Delivery Procedures
Review Our Drive Away Team's Sanitary Procedures

Review additional information on ACERTUS’ sanitary precautions and transport protocol regarding COVID-19 here.

Your Questions Answered

Your Questions Answered

In February, we assembled a cross-functional and cross-office task force and response team which includes representatives from:

  • All service lines (car haul, drive away and T&R)
  • All offices (STL, ATL, KC)
  • Members from all departments including sales, operations, marketing and people services

The COVID-19 Response Team is working diligently to plan for multiple scenarios and keep our entire ACERTUS family informed. We recognize the crucial importance of preparedness during this time of uncertainty. As this COVID-19 situation is rapidly evolving, we have increased communications to provide comprehensive resources on the topic. We are leveraging email, Ring Central, Zoom, weekly huddles, Paylocity and face-to-face communications etc. to disseminate information in real time.

In addition, the information on this webpage and other forms of communication will be updated regularly. We are sharing information in real-time, considering changes in approach that will best protect our employees and our clients, and setting plans in motion for a wide variety of contingencies.

ACERTUS is taking extra precautions to keep all team members healthy including:

  • Sanitizing supplies have been increased for employee use.
  • Evening cleaning crews have been asked to conduct deep cleans and clean more often.
  • Constant reminders to the staff of basic virus prevention techniques.
  • Temporarily modifying our company policy on outside food vendors.
  • Removed all community snacks.
  • Discontinued campus-provided lunches.
  • Asked that team members do not bring in food to share with others (bagels, donuts, etc) and refrain from purchasing lunch to be shared with your department or other departments at this time.
  • Encouraged everyone to take common sense measures to keep everyone in the ACERTUS family healthy.
  • Wash your hands frequently.
  • Avoid touching eyes, nose and mouth.
  • Covering your mouth and nose with your bent elbow or tissue when you cough or sneeze.
  • Employees are required to wear masks in the office.

Most ACERTUS employees have laptop devices and our operational and technology systems are cloud based including email, phone systems, file sharing, meetings, etc. so in the event of any travel or workplace restrictions, most business functions and employees will resume work remotely.

For our title and registration service line, in the event of a corporate office shut down, we will have a leadership response team assembled to field calls. In the event DMVs shut down, our team will be unable to process, and you may experience delays. As of March 12, 2020, we are closely monitoring potential DMV closures.

Here are some reliable sources for information regarding COVID-19:

Consistent with guidance from the Centers for Disease Control and Prevention (CDC) and the United States Department of State, we have enacted restrictions and guidelines on ACERTUS-related travel in order to help to mitigate our company’s risk of exposure to the virus:

  • International Travel: Travel to countries where the CDC has enacted level 3, or the State Department has enacted levels 3 or 4 is prohibited.
  • Domestic Travel: We have restricted all non-essential domestic travel.
  • Non-Business Travel: While these guidelines apply to business-related travel, we ask all ACERTUS employees to apply similar judgment when considering personal travel commitments, both internationally and domestically.

All Drive Away offices are operating business as usual at this time.

Infectious disease is not an area we specialize in. In the event the client has a known case we would provide them with the number to AfterMath  (877-688-0234) which is a nationwide 3rd party service that specializes in infectious disease and blood born pathogen removal.

Once the vehicle has been treated,  the client can notify us and if the vehicle needs to be picked up we will be happy to arrange.  

Below is a list of recommended commercial and consumer products for disinfecting vehicle interior/exterior surfaces that may be contaminated with COVID-19 (Coronavirus).

All of the products are either on the American Chemistry Council’s (ACC) Center for Biocide Chemistries (CBC) list of products that have been pre-approved/registered by the U.S. Environmental Protection Agency (EPA) for use against emerging enveloped viral pathogens and can be used during the 2019 novel coronavirus outbreak (COVID-19) per the Centers for Disease Control and Prevention (CDC), OR EPA’s Registered Antimicrobial Products for Use Against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19 (List N).

Wipes and sprays that contain a citrus fragrance (terpene hydrocarbon/ d-limonene), and/or chlorine bleach (sodium hypochlorite) cleaning agents are not recommended at this time. Any disinfectant product dispersed by a pressurized aerosol container is not recommended.

NOTE: It is recommended to follow the manufacturer’s disinfecting product label for the recommended disinfecting procedure, as it varies by product.  These products should be applied to all customer vehicle touchpoints.

Wipes:

Sprays:

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