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COVID-19

Updated May 28, 2020

An Update on COVID-19 for Our Customers

An Update on COVID-19 for Our Customers

ACERTUS’ number one priority is to ensure the health, safety and well-being of our customers, employees and suppliers.

In light of the evolving COVID-19 (Coronavirus), our team is closely monitoring and adhering to the suggestions of the U.S. and state public health guidelines.  We are reviewing information put forth by the U.S Centers for Disease Control and Prevention (CDC) as the situation is developing.

Among the concerns raised due to the impact of the Coronavirus is whether the supply chain will be affected. ACERTUS continues to be fully operational; however, as a precaution, we have a business continuity plan in place to minimize any operational disruption.

Effective March 16, 2020, out of an abundance of caution, most work and business functions will be conducted remotely. Most ACERTUS employees have laptop devices and our operational and technology systems are cloud based including email, phone systems, file sharing, meetings, etc. Although we are working hard to eliminate any disruption and delays to service, there may be delays in deliveries as transporters are experiencing limited capacity and delays in title and registration transaction processing. 

For our title and registration service line, we will have a leadership response team assembled to field calls. In the event DMVs shut down, our team will be unable to process, and you may experience delays. We are closely monitoring DMV closures; you can find the full list of closures below. 

With corporate locations in St. Louis, MO, Alpharetta, GA and Lenexa, KS, ACERTUS has the ability to redeploy employees if appropriate. Additionally, the broad scale and geographic coverage of our driver and carrier network enables our team to flex to meet the demand of our customers.

As always, we are here to support you with a relentless drive to deliver.

For any additional questions or concerns regarding ACERTUS and Corona virus policy and procedures, please contact Lainey Strohmeyer, Vice President of People Services. For questions about our services or sales, please contact your account representative.

To check status please visit www.ACERTUSdelivers.com or call 1-888-ACERTUS

DMV Closures

DMV Closures

Updated May 28, 2020 at 4:15 p.m.

Full Closures: Send work as normal, ACERTUS will prep and hold for DMV opening.

Limited Staff, Mail In, or Appointment Only: Send Work as normal, ACERTUS will prep and send out. Expect delays on completed work.

No Interruptions: Processing as normal.

  • Allen – No Interruptions
  • Anderson – Mail In & Appointment Only
  • Atchison – Mail In & Appointment Only, 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Barber – No Interruptions
  • Barton – No Interruptions
  • Bourbon – No Interruptions
  • Chase – Mail In & Appointment Only
  • Chautauqua – No Interruptions
  • Cheyenne – Mail In & Appointment Only, 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Clark – No Interruptions
  • Clay – No Interruptions
  • Cloud – Mail In & Appointment Only
  • Coffey – Mail In & Appointment Only
  • Cowley – Mail In & Appointment Only
  • Crawford – No Interruptions
  • Dickinson – No Interruptions
  • Doniphan – No Interruptions
  • Douglas – Mail In Only
  • Edwards – Mail In Only
  • Elk – Mail In & Appointment Only, 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Ellis – Mail In & Appointment Only
  • Ellsworth – No Interruptions
  • Finney – Mail In Only
  • Ford – No Interruptions
  • Franklin – No Interruptions, Only 1 customer allowed inside at once
  • Geary – No Interruptions
  • Gove – No Interruptions
  • Graham – Mail In & Appointment Only
  • Grant – No Interruptions
  • Gray – Mail In Only
  • Greeley – Mail In Only
  • Greenwood – Mail In Only
  • Hamilton – No Interruptions
  • Harper – Mail In Only
  • Harvey – No Interruptions
  • Haskell – Mail In Only
  • Hodgeman – Mail In & Appointment Only
  • Jackson – Mail In & Appointment Only
  • Jefferson – Mail In & Appointment Only
  • Johnson County – Appointment & Walk Ins: https://www.jocogov.org/coronavirus/cancellations
  • Kearny – Mail In & Appointment Only
  • Kingman – No Interruptions
  • Kiowa – Mail In Only
  • Labette – No Interruptions
  • Lane – Mail In Only
  • Leavenworth – Mail In & Appointment Only
  • Lincoln – No Interruptions
  • Linn – Mail In & Appointment Only
  • Logan – No Interruptions
  • Lyon – Mail In & Appointment Only
  • Marshall – No Interruptions
  • McPherson – No Interruptions
  • Meade – Mail In Only
  • Miami – Mail In Only
  • Mitchell – No Interruptions
  • Montgomery – No Interruptions
  • Morris – No Interruptions
  • Morton – Mail In & Appointment Only
  • Nemaha – Mail In & Appointment Only
  • Neosho – No Interruptions
  • Ness – No Interruptions
  • Norton – No Interruptions
  • Osage – No Interruptions
  • Osborne – No Interruptions
  • Ottawa – No Interruptions
  • Pawnee – No Interruptions
  • Phillips – No Interruptions
  • Pottawatomie – Mail In & Appointment Only
  • Pratt – No Interruptions
  • Rawlins – No Interruptions
  • Reno – Mail In & Appointment Only
  • Republic – No Interruptions
  • Rice – No Interruptions
  • Riley – Mail In & Appointment Only
  • Rooks – No Interruptions
  • Rush – No Interruptions
  • Russell – Mail In & Appointment Only
  • Saline – Mail In & Appointment Only
  • Saline – Mail In & Appointment Only
  • Scott – No Interruptions
  • Sedgwick County – Mail In Only, 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Seward – No Interruptions
  • Shawnee – Mail In & Appointment Only
  • Sheridan – No Interruptions
  • Sherman – Mail In & Appointment Only
  • Smith – Mail In Only
  • Stafford – Mail In & Appointment Only
  • Stevens – No Interruptions
  • Sumner – No Interruptions
  • Thomas – No Interruptions
  • Trego – Mail In & Appointment Only
  • Wabaunsee – No Interruptions
  • Washington – No Interruptions
  • Wichita – Mail In & Appointment Only
  • Wilson – Mail In Only
  • Woodson – Mail In & Appointment Only
  • Wyandotte County – Mail In & Online Only: https://www.wycokck.org/Auto.aspx
  • Department of Revenue – Mail In & Online Only, 60 Day Extension: https://www.ksrevenue.org/onlineservices.html
  • Entire State – 60 Day Extension: https://www.ksrevenue.org/press/2020/pr03242020.html
  • Department of Vehicle Services – Mail In Only
  • Department of Revenue – Mail In Only
  • Department of Motor Vehicles – Mail In & Appointment Only: https://dor.mo.gov/news/newsitem/uuid/ad40f685-6b65-4df0-b376-c473bd50261e
  • Beaverhead County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Big Horn County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Blaine County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals: https://blainecounty-mt.gov/treasurer/
  • Broadwater County – Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Butte County – Online, Email & Phone Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Carbon County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Cascade County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Chouteau County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Custer County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Daniels County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals: https://blainecounty-mt.gov/treasurer/https://mtrevenue.gov/resources/government/pad-local/daniels-county/
  • Dawson County – No Interruptions, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Deer Lodge County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Fallon County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Flathead County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Gallatin County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Garfield County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Glacier County – Online & Email Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Golden Valley County – Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Granite County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Hill County – Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Jefferson County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Judith Basin County – No Interruptions, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lake County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lewis and Clark County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Liberty County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Lincoln County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Madison – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • McCone County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Meagher County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Mineral County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Missoula County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Musselshell County – Accepting Walk Ins, Mail In & Appointments, Limited to 4 customers at a time, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Park County – Main In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Phillips County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Pondera County – Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Powder River County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Powell County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Prairie County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Ravalli County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Richland – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Roosevelt County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Rosebud County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sanders County – Mail In & Appointment Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sheridan County – No Interruptions, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Silver Bow County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Stillwater – No Interruptions, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Sweet Grass – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Teton – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Toole – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Treasure County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Valley County – No Interruptions, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Wheatland County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Wibaux County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Yellowstone County – Mail In Only, 90 Day Extension On Initial Tags, 30 Day Extension On Renewals
  • Tax Commission – Mail In & Appointment Only
  • Department of Transportation – Full Closure

Department of Motor Vehicles – No Interruptions

  • Beadle County – Mail In Only
  • Brookings County – Mail In Only
  • Brown County – No Interruptions
  • Clay County – Mail In Only
  • Codington County – Mail In Only
  • Hughes County – Mail In Only
  • Lawrence County – Mail In Only
  • Lincoln County – Mail In & Appointment Only
  • Meade County – Mail In & Appointment Only
  • Minnehaha County – Mail In Only
  • Pennington County – Mail In Only: https://dor.sd.gov/covid-19-faq/
  • Union County – Mail In Only
  • Yankton County – No Interruptions
  • Department of Motor Vehicles – Mail In Only: https://dor.sd.gov/covid-19-faq/
  • Entire State – No Interruptions

No-Contact Delivery and Transport Protocol

Our number one priority is to ensure the health, safety and well-being of our employees, customers and suppliers. ACERTUS is taking extra precautions to keep customers, drivers, and carriers healthy by offering no-contact delivery. 

Review Our No-Contact Delivery Procedures
Review Our Drive Away Team's Sanitary Procedures

Review additional information on ACERTUS’ sanitary precautions and transport protocol regarding COVID-19 here.

Your Questions Answered

Your Questions Answered

In February, we assembled a cross-functional and cross-office task force and response team which includes representatives from:

  • All service lines (car haul, drive away and T&R)
  • All offices (STL, ATL, KC)
  • Members from all departments including sales, operations, marketing and people services

The COVID-19 Response Team is working diligently to plan for multiple scenarios and keep our entire ACERTUS family informed. We recognize the crucial importance of preparedness during this time of uncertainty. As this COVID-19 situation is rapidly evolving, we have increased communications to provide comprehensive resources on the topic. We are leveraging email, Ring Central, Zoom, weekly huddles, Paylocity and face-to-face communications etc. to disseminate information in real time.

In addition, the information on this webpage and other forms of communication will be updated regularly. We are sharing information in real-time, considering changes in approach that will best protect our employees and our clients, and setting plans in motion for a wide variety of contingencies.

ACERTUS is taking extra precautions to keep all team members healthy including:

  • Sanitizing supplies have been increased for employee use.
  • Evening cleaning crews have been asked to conduct deep cleans and clean more often.
  • Constant reminders to the staff of basic virus prevention techniques.
  • Temporarily modifying our company policy on outside food vendors.
  • Removed all community snacks.
  • Discontinued campus-provided lunches.
  • Asked that team members do not bring in food to share with others (bagels, donuts, etc) and refrain from purchasing lunch to be shared with your department or other departments at this time.
  • Encouraged everyone to take common sense measures to keep everyone in the ACERTUS family healthy.
  • Wash your hands frequently.
  • Avoid touching eyes, nose and mouth.
  • Covering your mouth and nose with your bent elbow or tissue when you cough or sneeze.

Most ACERTUS employees have laptop devices and our operational and technology systems are cloud based including email, phone systems, file sharing, meetings, etc. so in the event of any travel or workplace restrictions, most business functions and employees will resume work remotely.

For our title and registration service line, in the event of a corporate office shut down, we will have a leadership response team assembled to field calls. In the event DMVs shut down, our team will be unable to process, and you may experience delays. As of March 12, 2020, we are closely monitoring potential DMV closures in DC, Virginia and Maryland as they are no longer accepting walk-ins.

Here are some reliable sources for information regarding COVID-19:

Consistent with guidance from the Centers for Disease Control and Prevention (CDC) and the United States Department of State, we have enacted restrictions and guidelines on ACERTUS-related travel in order to help to mitigate our company’s risk of exposure to the virus:

  • International Travel: Travel to countries where the CDC has enacted level 3, or the State Department has enacted levels 3 or 4 is prohibited.
  • Domestic Travel: We have restricted all non-essential domestic travel.
  • Non-Business Travel: While these guidelines apply to business-related travel, we ask all ACERTUS employees to apply similar judgment when considering personal travel commitments, both internationally and domestically.

Effective March 17, 2020, the Antioch, CA office will be closed to pickup and deliveries due to the “shelter in place” order for all residents in the San Francisco, Santa Clara, San Mateo, Marin, Contra Costa and Alameda counties.  Our staff will continue to work remotely. 

All other Drive Away offices are operating business as usual at this time.

Infectious disease is not an area we specialize in. In the event the client has a known case we would provide them with the number to AfterMath  (877-688-0234) which is a nationwide 3rd party service that specializes in infectious disease and blood born pathogen removal.

Once the vehicle has been treated,  the client can notify us and if the vehicle needs to be picked up we will be happy to arrange.  

Below is a list of recommended commercial and consumer products for disinfecting vehicle interior/exterior surfaces that may be contaminated with COVID-19 (Coronavirus).

All of the products are either on the American Chemistry Council’s (ACC) Center for Biocide Chemistries (CBC) list of products that have been pre-approved/registered by the U.S. Environmental Protection Agency (EPA) for use against emerging enveloped viral pathogens and can be used during the 2019 novel coronavirus outbreak (COVID-19) per the Centers for Disease Control and Prevention (CDC), OR EPA’s Registered Antimicrobial Products for Use Against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19 (List N).

Wipes and sprays that contain a citrus fragrance (terpene hydrocarbon/ d-limonene), and/or chlorine bleach (sodium hypochlorite) cleaning agents are not recommended at this time. Any disinfectant product dispersed by a pressurized aerosol container is not recommended.

NOTE: It is recommended to follow the manufacturer’s disinfecting product label for the recommended disinfecting procedure, as it varies by product.  These products should be applied to all customer vehicle touchpoints.

Wipes:

Sprays:

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