The time to delivery depends on the distance of the shipment but due to circumstances beyond our control, such as weather, traffic, and construction, we can only provide estimates for pickup and delivery
times when shipping a car.

Below are estimates based on mileage:

• 0-200 miles: 3 Days
• 201-500 miles: 3.5 Days
• 501-700 miles: 4.5 Days
• 701-900 miles: 5.5 Days
• 901-110 miles: 6 Days
• 1101-1300 miles: 6.5 Days
• 1301-1700 miles: 7 Days
• 1701-2000 miles: 7.5 Days
• 2000+ miles: 8.5 Days

ACERTUS offers comprehensive liability and contingent cargo-insurance on all transports. Read
more about insurance coverage here.

If you experience issues with the Carketa platform, please contact Carketa support at (855) 955-1254.

If you experience issues with your shipment, please contact ACERTUS at (855) 431-6570.

In the Carketa transportation section you can see all of your cars in the transportation process and their current status.

You can see the current status of the vehicle inside Carketa. The various statuses are: In-Route,
Available for Pickup, Delivered, and Canceled

ACERTUS is not responsible for missed pickup fees or similar storage charges. In the event of a
missed pickup, call the auction, have your order number just in case the auction asks, and tell the
auction that you have secured transportation from ACERTUS. The auction will typically put a hold
on your account, so you’re not charged and do not incur any extra fees.

Yes, the discounts are:

• 2-3 vehicles: 10% off
• 4-5 vehicles: 15% off
• 5+ vehicles: 20% off

Not at this time, Carketa currently only offers Google pay and credit card but ACH bank
transfers are coming soon!

Not within the Carketa platform, we exclusively partner with ACERTUS for shipping.

Yes, you can have vehicles delivered straight
from the dealership to your customer’s driveway.
When placing an order on Carketa, just select
“Residential” as the destination type and
provide the customer’s address