At ACERTUS, it’s our job to ensure your vehicles are transported safely and timely. One way we do that is through our dispatchers.
The dispatcher role is often described as very black and white. However, the truth is that being a dispatcher is not so simple. Vehicle transporting companies go to great lengths to ensure that vehicles will be transported safely and in a timely manner. It is the dispatcher’s responsibility to ensure that vehicles get from the origin to destination with no hiccups.
Another way dispatchers try to ensure a smooth vehicle delivery is by sending out nightly reports to the customers. This way the customer can actually see where their vehicle is at to give them peace of mind. If vehicles have aged more than three days, it will be flagged in the nightly report. From there, dispatchers can look into the situation to find out what the holdup is.
To keep customers happy, while doing the job effectively and efficiently many things have to be done. Dispatchers have to stay on top of the game by making daily status updates on the vehicles. They will usually call the driver and find out where they are in their route. This is so they can track the vehicle and give a good arrival estimate to the customer. Status updates are also a good way to discover problems that may occur during the transportation process. By catching problems early, dispatchers can resolve the issue and the vehicle can still be delivered on time.
Communication, attention to detail, and persistence are key things that go into a dispatcher’s job. The dispatcher is the customer’s lifeline to staying informed on their vehicle’s status. Dispatchers do all they can to ensure that every vehicle is picked up, transported, and delivered with no damages and on time.