FREQUENTLY ASKED QUESTIONS

After placing your vehicle transport order, an ACERTUS representative will work with you to schedule pickup and delivery. At pickup, you will meet a driver who will drive your car onto a car hauler and transport your vehicle to the delivery location. At pickup, your vehicle condition will be noted, in detail,  on a document called the “Bill of Lading.” This same document will be presented at the time of delivery. Any damages must be noted and signed for at this time. Any damage claims not reported to ACERTUS within 48 hours of delivery will not be covered by insurance.

We cannot guarantee the pickup date when shipping a car, but our drivers typically pick up the vehicle within 1-5 business days. Once a driver is assigned, we will have a better idea of a pickup time frame. The driver will call the phone number you provided ahead of pickup to set a specific meeting time.

Car haulers typically travel 400-500 miles per day. Because of circumstances beyond our control, such as weather, traffic, and construction, we can only provide estimates for pickup and delivery times when shipping a car.

No, the dates we provide are estimates due to potential circumstances out of our control. Weather, traffic, construction and truck breakdowns are all factors that could cause a delay in pickup and delivery of your vehicle. Once a driver is assigned to your shipment, we will be able to provide a better delivery time frame. The driver will call the phone number you to set a specific time to meet for delivery.

You, or someone (18 years or older) that you’ve chosen to represent you, must be present to inspect the vehicle upon pickup and delivery. A document called the Bill of Lading will need to be reviewed and signed by you, or your representative, and the driver to ensure the condition of the vehicle is noted in detail before and after transport.

Your vehicle should be empty and free of any personal items before transport. 

We do not recommend shipping your car with personal belongings inside of it. Personal items inside of the vehicle may entice someone to break in which would not be covered by our insurance. There cannot be any personal items in the vehicle that add weight to the shipment.

The ACERTUS representative will work with you to find a nearby location, such as a large parking lot, that can be accessed by our drivers for pickup and delivery.

In some circumstances, yes, we will deliver a car to your home. Please keep in mind that your vehicle will be moved by a full-size car hauler with other vehicles. Because of the truck’s size, we cannot deliver to locations with low hanging trees, narrow streets, dead ends, cul-de-sacs, or any other location that could cause damage to the truck or any of the vehicles on board. We often deliver to a large parking lot such as major retailers, churches or schools.

You, or someone (18 years or older) you’ve chosen to represent you, must be present for inspection of the vehicle upon delivery. The condition of the vehicle will be noted in detail at the time of pickup within a document called the “Bill of Lading.” This document will then be presented at the time of delivery. In the rare case of damage during transport, you or your representative must notate it on the Bill of Lading and notify ACERTUS within 48 hours. We have an onsite claims team that can assist with any damages that may occur during shipment.

Our drivers do their best to stay clear of any weather conditions that could potentially cause damage to your vehicle, but weather can be unpredictable. Insurance companies call weather damage an act of God. Weather and other acts of God are not covered by our insurance. For example, if there is hail damage this will not be covered by ACERTUS. You will have to submit the damage to your own insurance company. However, our insurance covers damages caused by our drivers while they are in possession of your vehicle.

Payment is required before shipping your vehicle. You will receive an email to make your payment after placing your order. Your vehicle will not be scheduled for transport until payment is received in full.

Yes, any cancellations must be done before the driver has been assigned to pick up your vehicle. If you choose to cancel your order, we will process a full refund of the shipment price to your credit card within 48 business hours. However, if a driver has been assigned you will be subject to a $150 cancellation fee.

Contingent cargo insurance provides coverage in the event that a general cargo insurance claim doesn’t function as it is designed to. ACERTUS has contingent cargo coverage on every vehicle for extra protection.

Comprehensive insurance coverage helps cover the cost of damages to your vehicle when you are involved in an accident that’s not caused by a collision. This includes losses such as theft, vandalism, hail and hitting an animal.