Information on COVID-19

Mask Requirement Update

August 3, 2021

Mask Requirement Update

August 3, 2021

As the Delta variant of the COVID-19 virus continues to circulate across the country, the CDC is recommending all people, including fully vaccinated individuals, to wear a mask when in public indoor settings in areas of substantial or high transmission.

To ensure the health and safety of our employees in the office, we have made the decision to require ALL employees, regardless of location and vaccination status to wear a mask when indoors and outdoors when keeping a six-foot distance from others may not be possible.

Your health and safety continue to be our priority. We are taking every precaution to ensure our workplace is safe while following federal, state, and local guidelines.

For questions, please reach out to your HRBP.

Additional Updates on COVID-19

Additional Updates on COVID-19

We understand St. Louis City and County will require masks to be worn in indoor in public places and on public transportation beginning Monday, July 26. The new rule will require everyone age five and over, including those who are vaccinated, to wear a mask. Wearing masks outdoors, especially in group settings, will be strongly encouraged.

 

To help ensure the health and safety of ACERTUS employees, face coverings are required to be worn while in the workplace:

  • Indoors when other people are present; this includes common areas such as break rooms, restrooms, conference rooms, and hallways.
  • Outdoors when keeping a six-foot distance from others may not be possible.

We are implementing this policy to abide with the requirements of the county. We will continue to review the ordinance to better understand what this means for our St. Louis campus.

 

For questions, please reach out to your HRBP.

As more of our partners return to the office in a hybrid setting, I’m pleased announce some updates to our COVID-19 response efforts.

The following changes are effective immediately:

  • Ice machines will be turned back on
  • Coffee pots will be turned back on
  • Snacks (individual packages/covered turnstile dispensers) can be set out
  • Water bottle filler from water fountain will be turned back on
  • Drinking spout on water fountains must remain covered

In most of our offices, vaccinated partners can discontinue the use of wearing a mask indoors, temperature checks and indoor social distancing. However, two states still have these requirements in place. Check with your manager on protocols for your state.

Unvaccinated partners will still be required to wear masks indoors when near others, i.e. break rooms, restrooms, conference room.

Please refer to the updated FAQs below.

We are very excited about this development. Your health and safety continue to be our priority. We are taking every precaution to ensure our workplace is safe while following federal, state, and local guidelines.

Lainey Strohmeyer, SVP of People Services

While many businesses are beginning to return to the office full time, the ACERTUS leadership team has made the decision to continue our workfromhome approach for those whose positions allow for remote work for the time being. 

 The past 12 months have proven that a work-from-home environment for most employees can work and remains as the optimal option to continue to meet current health and safety standards. While no decision has been made on a permanent office model, we will continue to monitor the circumstances of the pandemic and follow the guidance from the Centers for Disease Control and other health authorities.  

 For our Kansas City teams, the need to work from the office is much greater and has become a business necessity. As of Monday, May 17, Kansas City teams transitioned to the new hybrid schedule. Arrangements have been made on a case-by-case basis for those with medical concerns.  

 Please remember, we are keeping our ACERTUS family and customers’ health and safety at the forefront of every decision made.  

 Please reach out to your HR business partner if you have any questions. 

 Thank you, 

Lainey Strohmeyer, SVP of People Services

 COVID-19 Vaccines Resources 

ACERTUS Nation,

Lots of updates and changes to share with everyone since my last email. ACERTUS, like all of you, continue to monitor COVID-19 and the impacts it is having in Canada, United States and globally on the people and the economy during this unprecedented time. As an essential services provider, we remain open to help serve critical transportation infrastructure support, but have temporarily positioned all roles in our workforce to telecommute (that are able to do so) in order to do our part to flatten the curve and keep our employees safe and healthy. For those still working in our locations, we remain committed to providing you with a consistent and safe work environment during these challenging times.

Monitoring: The COVID-19 Response Team is monitoring the situation carefully and will continue to follow guidance from the World Health Organization, Centers for Disease Control and other health authorities. In addition, we will follow the guidance of the local health authorities, keeping our ACERTUS family and customers at the forefront of every decision made.

Service Line Updates:

Car Haul: All but a small handful of employees are telecommuting. Kelly Brda and the AP team is stopping by for a few hours each day to deposit checks and cut checks.

Drive Away: All of the Alpharetta office has gone remote, with the exception of the Compliance team. The local offices are still operating, as per our essential provider designation.

  • We have ample amounts of gloves, cleaning supplies, and masks at our office locations.

Title & Registration: Client Services for T&R has moved to telecommuting. The rest of T&R in Lenexa is being spread out between two separate office locations that is allowing for the necessary space as required for social distancing – they have also created second shifts and are doing everything they can to keep the work going and people healthy.

  • Sanitizing company is coming in to routinely sanitize the offices.

More Information:

Additional information for employees (including FAQs) and customers (including DMV closures) is available on our microsites. For anyone traveling to an office location that is currently under “shelter in place” orders, we would encourage you to download the documents below to keep with you during your travels in addition to your ACERTUS badge.

Department of Homeland Security – Critical Infrastructure Workers

COVID-19 Essential Function Letter

Microsite Links:

Employee Site: https://acertusdelivers.com/covid-19-employees/

Customer Site: https://acertusdelivers.com/covid-19-update/

Please continue to check Glip, email and our microsites for up to date information that is being provided to employees and customers. Don’t hesitate to reach out to your Manager or your People Services team with any questions you may have.

-Lainey Strohmeyer, VP of People Services

We were uniquely positioned to respond quickly and allow many of our folks to work from home given our growing focus on a workforce capable of working from anywhere. The past few months have proven we can make that work. Our offices will be their warm and welcoming selves, with some additional precautions, when we feel it’s safe to return. Between now and that unknown return date we want to encourage ACERTUS Nation to continue practicing safety protocols to keep everyone safe and healthy – even when stepping out to grab some groceries. Here are some CDC guidelines on protecting yourself and wearing a mask:

Here’s how we’re thinking about the next few months:

  • Opening main campus’ will be our decision, made by the COVID Response Team and will keep everyone informed.
  • When we do decide to open offices, it won’t be a snap back to the way it was before. It will be careful, intentional, and gradual. 
  • There will be little business travel, with very few in-person company events for the rest of 2020. We will assess 2021 events later this year.

We are proud of the early action we took to protect the health of our employees and our communities. That will remain our top priority as we work through the unknowns of the coming months. #LoveWhereverYouWork #ACERTUSNation

-Lainey Strohmeyer

Wanting to ensure that everyone is taking care of themselves as well as others during this time, I am resending some information on mental health management during a crisis. The mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to be aware and take a few minutes to keep an eye on our own mental wellness. If our mental health is not in check, we may not be able to assist our loved ones the way they may need us. Here are a few things to keep in mind:

  • Stay connected and maintain your social networks. Try as much as possible to keep your personal daily routines or create new routines if circumstances change. If health authorities have recommended limiting your physical social contact to contain the outbreak, you can stay connected via telephone, e-mail, social media or video conference.
  • During times of stress, pay attention to your own needs and feelings. Engage in healthy activities that you enjoy and find relaxing. Exercise regularly, keep regular sleep routines and eat healthy food. Keep things in perspective. Public health agencies and experts in all countries are working on the outbreak to ensure the availability of the best care to those affected
  • Remember that knowledge is power. Understanding the factors that affect a person’s immune response to COVID-19 will matter as much as, or more than, understanding the virus! Poor lung health caused by smoking, lack of adequate health care, suppressed immune systems, and/or populations particularly susceptible to infectious diseases, such as the elderly, have been particularly affected by COVID-19.
  • A near-constant stream of news reports about an outbreak can cause anyone to feel anxious or distressed. Seek information updates and practical guidance at specific times during the day from health professionals and WHO website and avoid listening to or following rumors that make you feel uncomfortable.
  • Don’t accept everything you read or hear. Look beyond rhetoric and arm yourself with information. Centers for Disease Control and Prevention (CDC) provides information and frequent updates on the COVID-19’s spread, severity, risk assessment, etc. The CDC website is offering email and text message service, visit CDC Subscription Service.

Here are a few resources to help:

  • ACERTUS Employee Assistance Program – Mutual of Omaha: Visit mutualofomaha.com/eap or call 800-316-2796 for confidential consultation and resource services
  • Reach out to your local National Alliance on Mental Illness Affiliate or State Organization for information on support programs in your area. Call the NAMI HelpLine at 800-950-NAMI (6264) Monday through Friday, between 10:00 am and 6:00 pm EST for mental health resources
  • Visit the NAMI Resource Library, which provides an extensive list of in-person and online support groups, and other mental health resources.
  • Contact the SAMHSA Disaster Distress Helpline (800) 985- 5990 that provides 24/7, 365-day-a- year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
  • Have the number of several Warmlines (emotional support hotlines) at your fingertips. o A warmline gives mental health help before a crisis heats up, unlike a hotline for those in immediate crisis, warmlines provide early intervention with emotional support to prevent a crisis.
  • 7 Cups: www.7cups.com  Free online text chat with a trained listener for emotional support and counseling. Also offers fee- for-service online therapy with a licensed mental health professional. Service/website also offered in Spanish.
  • Emotions Anonymous: www.emotionsanonymous.org   An international fellowship of people who desire to have a better sense of emotional well-being. EA members have in person and online weekly meetings available in more than 30 countries with 600 active groups worldwide. The EA is nonprofessional and can be a complement to therapy.
  • Support Group Central: www.supportgroupscentral.com  Offers virtual support groups on numerous mental health conditions – free or low-cost. Website also offered in Spanish.
  • TheTribe Wellness Community: www.support.therapytribe.com  Free, online peer support groups offering members facing mental health challenges and/or difficult family dynamics a safe place to connect. Support groups include Addiction, Anxiety, Depression, HIV/AIDS, LGBT, Marriage/Family, OCD and Teens.
  • SupportGroups.com: https://online.supportgroups.com/  Website featuring 200+ online support groups.
  • For Like Minds: www.forlikeminds.com  Online mental health support network that allows for individuals to connect with others who are living with or supporting someone with mental health conditions, substance use disorders, and stressful life events.

ACERTUS Nation,

Wanted to pass along a quick update in addition to a more thorough update to our longer term move forward plan at ACERTUS. We are continuing to monitor conditions and will keep our working from home arrangement in place for at least another two weeks. Please note that once a return date is decided, we will be providing everyone with at least two weeks’ notice to have adequate arrangements in place to return to the office. Safety and the health of our employees will always remain top priority as we continue to navigate in these unchartered waters.

Continue staying healthy everyone, have a great evening!

-Alisha Buelt

ACERTUS Nation,

As the number of cases of COVID-19 increase, so does the associated anxiety. For the past several weeks, Mental Health America has been using its database to monitor daily this increase in anxiety. According to the screening data, anxiety is on the rise. For the general public, the mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to be aware and take a few minutes to keep an eye on our own mental wellness. If our mental health is not in check, we may not be able to assist our loved ones the way they may need us.

Here are a few things to keep in mind:

  • Stay connected and maintain your social networks. Try as much as possible to keep your personal daily routines or create new routines if circumstances change. If health authorities have recommended limiting your physical social contact to contain the outbreak, you can stay connected via telephone, e-mail, social media or video conference.
  • During times of stress, pay attention to your own needs and feelings. Engage in healthy activities that you enjoy and find relaxing. Exercise regularly, keep regular sleep routines and eat healthy food. Keep things in perspective. Public health agencies and experts in all countries are working on the outbreak to ensure the availability of the best care to those affected
  • Remember that knowledge is power. Understanding the factors that affect a person’s immune response to COVID-19 will matter as much as, or more than, understanding the virus! Poor lung health caused by smoking, lack of adequate health care, suppressed immune systems, and/or populations particularly susceptible to infectious diseases, such as the elderly, have been particularly affected by COVID-19.
  • A near-constant stream of news reports about an outbreak can cause anyone to feel anxious or distressed. Seek information updates and practical guidance at specific times during the day from health professionals and WHO website and avoid listening to or following rumors that make you feel uncomfortable.
  • Don’t accept everything you read or hear. Look beyond rhetoric and arm yourself with information. Centers for Disease Control and Prevention (CDC) provides information and frequent updates on the COVID-19’s spread, severity, risk assessment, etc. The CDC website is offering email and text message service, visit CDC Subscription Service.

Here are a few resources to help:

  • ACERTUS Employee Assistance Program – Mutual of Omaha: Visit mutualofomaha.com/eap or call 800-316-2796 for confidential consultation and resource services
  • Reach out to your local National Alliance on Mental Illness Affiliate or State Organization for information on support programs in your area. Call the NAMI HelpLine at 800-950-NAMI (6264) Monday through Friday, between 10:00 am and 6:00 pm EST for mental health resources
  • Visit the NAMI Resource Library, which provides an extensive list of in-person and online support groups, and other mental health resources.
  • Contact the SAMHSA Disaster Distress Helpline (800) 985- 5990 that provides 24/7, 365-day-a- year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
  • Have the number of several Warmlines (emotional support hotlines) at your fingertips. (A warmline gives mental health help before a crisis heats up, unlike a hotline for those in immediate crisis, warmlines provide early intervention with emotional support to prevent a crisis.)
  • 7 Cups: www.7cups.com  Free online text chat with a trained listener for emotional support and counseling. Also offers fee- for-service online therapy with a licensed mental health professional. Service/website also offered in Spanish.
  • Emotions Anonymous: www.emotionsanonymous.org   An international fellowship of people who desire to have a better sense of emotional well-being. EA members have in person and online weekly meetings available in more than 30 countries with 600 active groups worldwide. The EA is nonprofessional and can be a complement to therapy.
  • Support Group Central: www.supportgroupscentral.com  Offers virtual support groups on numerous mental health conditions – free or low-cost. Website also offered in Spanish.
  • TheTribe Wellness Community: www.support.therapytribe.com  Free, online peer support groups offering members facing mental health challenges and/or difficult family dynamics a safe place to connect. Support groups include Addiction, Anxiety, Depression, HIV/AIDS, LGBT, Marriage/Family, OCD and Teens.
  • SupportGroups.com: https://online.supportgroups.com/  Website featuring 200+ online support groups
  • For Like Minds: www.forlikeminds.com  Online mental health support network that allows for individuals to connect with others who are living with or supporting someone with mental health conditions, substance use disorders, and stressful life events.

A few online sources:

-Lainey Strohmeyer

ACERTUS Nation,

As the number of cases of COVID-19 increase, so does the associated anxiety. For the past several weeks, Mental Health America has been using its database to monitor daily this increase in anxiety. According to the screening data, anxiety is on the rise. For the general public, the mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to be aware and take a few minutes to keep an eye on our own mental wellness. If our mental health is not in check, we may not be able to assist our loved ones the way they may need us.

Here are a few things to keep in mind:

  • Stay connected and maintain your social networks. Try as much as possible to keep your personal daily routines or create new routines if circumstances change. If health authorities have recommended limiting your physical social contact to contain the outbreak, you can stay connected via telephone, e-mail, social media or video conference.
  • During times of stress, pay attention to your own needs and feelings. Engage in healthy activities that you enjoy and find relaxing. Exercise regularly, keep regular sleep routines and eat healthy food. Keep things in perspective. Public health agencies and experts in all countries are working on the outbreak to ensure the availability of the best care to those affected
  • Remember that knowledge is power. Understanding the factors that affect a person’s immune response to COVID-19 will matter as much as, or more than, understanding the virus! Poor lung health caused by smoking, lack of adequate health care, suppressed immune systems, and/or populations particularly susceptible to infectious diseases, such as the elderly, have been particularly affected by COVID-19.
  • A near-constant stream of news reports about an outbreak can cause anyone to feel anxious or distressed. Seek information updates and practical guidance at specific times during the day from health professionals and WHO website and avoid listening to or following rumors that make you feel uncomfortable.
  • Don’t accept everything you read or hear. Look beyond rhetoric and arm yourself with information. Centers for Disease Control and Prevention (CDC) provides information and frequent updates on the COVID-19’s spread, severity, risk assessment, etc. The CDC website is offering email and text message service, visit CDC Subscription Service.

Here are a few resources to help:

  • ACERTUS Employee Assistance Program – Mutual of Omaha: Visit mutualofomaha.com/eap or call 800-316-2796 for confidential consultation and resource services
  • Reach out to your local National Alliance on Mental Illness Affiliate or State Organization for information on support programs in your area. Call the NAMI HelpLine at 800-950-NAMI (6264) Monday through Friday, between 10:00 am and 6:00 pm EST for mental health resources
  • Visit the NAMI Resource Library, which provides an extensive list of in-person and online support groups, and other mental health resources.
  • Contact the SAMHSA Disaster Distress Helpline (800) 985- 5990 that provides 24/7, 365-day-a- year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
  • Have the number of several Warmlines (emotional support hotlines) at your fingertips. (A warmline gives mental health help before a crisis heats up, unlike a hotline for those in immediate crisis, warmlines provide early intervention with emotional support to prevent a crisis.)
  • 7 Cups: www.7cups.com  Free online text chat with a trained listener for emotional support and counseling. Also offers fee- for-service online therapy with a licensed mental health professional. Service/website also offered in Spanish.
  • Emotions Anonymous: www.emotionsanonymous.org   An international fellowship of people who desire to have a better sense of emotional well-being. EA members have in person and online weekly meetings available in more than 30 countries with 600 active groups worldwide. The EA is nonprofessional and can be a complement to therapy.
  • Support Group Central: www.supportgroupscentral.com  Offers virtual support groups on numerous mental health conditions – free or low-cost. Website also offered in Spanish.
  • TheTribe Wellness Community: www.support.therapytribe.com  Free, online peer support groups offering members facing mental health challenges and/or difficult family dynamics a safe place to connect. Support groups include Addiction, Anxiety, Depression, HIV/AIDS, LGBT, Marriage/Family, OCD and Teens.
  • SupportGroups.com: https://online.supportgroups.com/  Website featuring 200+ online support groups
  • For Like Minds: www.forlikeminds.com  Online mental health support network that allows for individuals to connect with others who are living with or supporting someone with mental health conditions, substance use disorders, and stressful life events.

A few online sources:

– Lainey Strohmeyer, VP of People Services

ACERTUS Nation,

Due to the continuing spread of COVID-19 infection in the United States and Canada, ACERTUS has focused significant efforts on planning to ensure the safety & health of our employees and sustaining our business. 

While this work continues, we understand that there is concern and uncertainty among employees across our multiple locations. Your health and well-being is critical to the company. We encourage you to take care of yourself and each other. Practice the good health guidelines that have been communicated on the WHO and CDC’s websites. Take advantage of resources offered through our Employee Assistance Program with Symetra and United Healthcare programs. 

We also encourage managers to meet with your employees and have an open dialogue. Because every employee’s life situation is different, employees should feel comfortable in speaking with their managers and organizational leaders about their concerns or questions. 

For those individuals who are feeling unwell, have a family member or someone that you reside with that feels unwell or reside in a school district that has temporarily shut down or reverted to online schooling, you may work from home, if your job allows it and you have the necessary resources to do so. You MUST coordinate with your direct Supervisor to discuss this before doing so. If you do not have an illnesses we ask that you not take advantage of this offering and continue to come into the office and work as we have a significant number of employees that do not have the capability to work from home. 

With all of the media outlets and social media constantly providing guidance and theories it is difficult to know what to do during a time of crisis; a great resource to aid during this time is the myth busters page that the WHO recently released.

While we don’t have all of the answers for what will happen with COVID-19, many people across on the COVID-19 Response Team are working diligently to plan for multiple scenarios and keep our entire ACERTUS family informed. 

Take care of yourself and each other!

– Lainey Strohmeyer, VP of People Services

ACERTUS Family,

Everyone is receiving information from multiple sources regarding the COVID-19. We are sending out this email in order to ensure you have the most up to date information from our medical insurance provider, United Healthcare.

UHC has released a press release advising of the support and resources they are providing:

  • UnitedHealthcare has waived all member cost sharing, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines for all commercial insured, Medicaid and Medicare members.
  • Optum’s Emotional-Support Help Line is available to support anyone who may be experiencing anxiety or stress following the recent developments around COVID-19. The free service can be reached at (866) 342-6892, 24 hours a day, seven days a week and is open to all.  In addition, emotional-support resources and information are available online at www.liveandworkwell.com.
  • OptumCare clinicians across the country are well-prepared and providing compassionate care to COVID-19 patients of the more than 18 million people we serve through our primary care practices, urgent care centers, and in patient homes and nursing homes.
  • Eligible UnitedHealthcare and OptumRx members needing help obtaining an early prescription refill can call the customer care number located on the back of their medical ID card for assistance.
  • Health plan members are encouraged to use UnitedHealthcare’s Virtual Visit* capability, available through the UnitedHealthcare app, to help answer any general questions or concerns they might have.

You may follow the links below for additional information from UHC:

Please do not forget about Virtual Visits. Virtual visits give you the option to seek medical treatment from the comfort of your own home: www.uhc.com/virtualvisits

Team,
 
Due to the recent COVID-19 issues, ACERTUS is taking extra precautions to keep all team members healthy.
 
At this time, all campus provided lunches will be placed on hold.
 
We are asking that team members do not bring in food to share with others (bagels, donuts, etc) and refrain from purchasing lunch to be shared with your department or other departments at this time.
 
We will still have fun days but they will not involve meals until further notice.
 
We apologize for the inconvenience, however, our company policy on outside food vendors has been temporarily modified.

Out of an abundance of caution and effective immediately: we are suspending all non-essential business travel until further notice.

ACERTUS will continue to monitor the situation and provide guidance as more information on the extent and severity of the outbreak becomes available. If you are unsure whether any planned business travel is non-essential, please talk with People Services.

Anyone requesting to travel during this time will require approval from People Services and the Service Line leader.

While these guidelines apply to business-related travel, we ask ACERTUS Nation to apply similar judgment in considering personal travel commitments, both internationally and domestically.

Depending on how the virus spreads, you could be subject to the CDC-recommended quarantine period, currently 14 days.

Additionally, please follow all government advisories and take appropriate precautions.

Essential Travel: Essential business travel should be limited to those situations where business cannot reasonably be conducted without face-to-face interaction or visits to specific locations. People Services and your Service Line Leader must approve all travel (including trips that were previously approved) until further notice. Certify will be reconfigured to require approval on all bookings (air, rail, car, lodging).

Travel Cancellation Procedures: If nonessential business travel has already been booked, please work with Certify and the Accounting Team to cancel properly to receive an airfare and hotel refund or credit if applicable. Set up Zoom meetings with customers or other ACERTUS locations to replace the in-person meetings, if possible.

– Lainey Strohmeyer, VP of People Services

Like all of you, we are monitoring the presence of COVID-19 in the United States and Canada as well as its potential effect on employees, families, employees, and community members.

This and subsequent emails will be sent to share the latest information we have and some decisions we have made to look out for the well-being of our ACERTUS Family.

The number of reported cases of COVID-19 are growing on a daily basis and the news is rapidly evolving. Much remains unknown about the threats posed by COVID-19, and we take very seriously the responsibility to make prudent choices for the well-being of our employees. 

A cross-functional response team has been in place for over 4 weeks with the purpose to share information in real-time, consider changes in approach that will best protect our employees and our clients, and set plans in motion for a wide variety of contingencies. I will continue to regularly update ACERTUS Nation, through Glip messages and email, about what we know and our plans are. Please know that any chatter or noise you hear is just that. All formal communication will be sent through Glip and email from myself or another member of the Response Team.

The Response Team is keeping up to date with the recommendations coming out from the WHO, CDC and Department of State.

Business Operations: All offices are operating as usual at this time

Travel: Consistent with guidance from the Centers for Disease Control and Prevention (CDC) and the United States Department of State we have decided to enact the following restrictions and guidelines on ACERTUS-related travel in order to help to mitigate our community’s risk of exposure to the virus.

International Travel: Travel to countries where the CDC has enacted level 3, or the State Department has enacted levels 3 or 4 is prohibited. CDC travel guidance related to COVID-19 is available here.

If you travel or have recently traveled to one of these countries, we expect you to follow CDC guidance about self-isolation: stay home for a period of 14 days upon your return and seek medical attention if you experience fever, coughs, or difficulty breathing.

Domestic Travel: At this point, we are not prohibiting domestic travel, we are implementing a travel opt-out practice that allows for individual decision making based on the travel conditions, particularly that by air, to large gatherings, and to areas experiencing high numbers of COVID-19 cases, as documented by the CDC

If you must travel, please take all possible precautions before traveling, including staying up to date on the latest spread of the virus and considering difficulties you may encounter in returning home, especially when traveling internationally.

While these guidelines apply to business-related travel, we ask ACERTUS Nation to apply similar judgment in considering personal travel commitments, both internationally and domestically.

Basic Prevention: The best way to prevent infection is to avoid exposure.  The U.S. Centers for Disease Control and Prevention (CDC) recommends taking some actions to help prevent the circulation of respiratory viruses, including:

  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when sick.
  • Cover coughs or sneezes with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  •  
– Lainey Strohmeyer, VP of People Services

In an effort to keep people healthy and minimize the spread of illness during this time, we will temporarily not be providing the community snacks in the offices where they are currently offered. We are currently set up in a “community” approach where people are able to touch the snacks and the scoops. Once the virus has moved past we will re-establish the snack program. Thank you for your understanding and patience during this time.

– Lainey Strohmeyer, VP of People Services

Our ACERTUS Travel Policy

Our ACERTUS Travel Policy

After much consideration, ACERTUS will be easing some restrictions on business travel. If you are planning to travel for essential business, you must have department leader approval.  

ACERTUS will continue to monitor the situation and update the policy when necessary. If you are unsure if your planned business travel is considered essential, reach out to People Services. 

 Please follow all government advisories and take appropriate precautions when traveling.  

Essential Travel:  Essential business travel should be limited to those situations where business cannot reasonably be conducted without face-to-face interaction or visits to specific locations.

Tips for Staying Well

Tips for Staying Well

As we all know, the Centers for Disease Control (CDC) has warned of a strong possibility of an outbreak of the coronavirus disease (COVID-19) occurring in the United States.  ACERTUS continues to monitor the news around COVID-19 very closely as nothing is more important to us than the health and safety of our employees. At ACERTUS, we will use the CDC recommendations a guide to how we respond to any risk in the areas where we have offices.  While this can be a scary and uncertain time, we look to take common sense measures to keep everyone in the ACERTUS family healthy.

  • Stay home if you feel unwell. Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F [37.8° C] or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
  • Work directly with your Supervisor. Employees should notify their supervisor and stay home if they are sick. Employees should contact their Supervisor should they need to stay home to care for a sick family member.
  • Wash your hands frequently: Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Avoid touching eyes, nose and mouth: Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Practice respiratory hygiene: Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Your Questions Answered

Your Questions Answered

As more of our partners return to the office in a hybrid setting, updates have been made to our COVID-19 response efforts.

The following changes are effective immediately:

  • Ice machines will be turned back on
  • Coffee pots will be turned back on
  • Snacks (individual packages/covered turnstile dispensers) can be set out
  • Water bottle filler from water fountain will be turned back on
  • Drinking spout on water fountains must remain covered

Face coverings are required to be worn by all individuals while in the workplace:

  • Indoors when other people are present; this includes common areas such as break rooms, restrooms, conference rooms, and hallways.
  • Outdoors when keeping a six-foot distance from others may not be possible.

We expect all employees to report to work at our business location unless there is a legitimate reason for continued telework, such as an employee with a compromised immune system. You should discuss your specific circumstances with your manager. We will grant reasonable accommodations to employees who by coming onsite would be at higher risk for severe illness from COVID-19. This does not include feeling scared to come to the office as we are following health and safety precautions. We are following federal health and safety guidelines as well as guidance from our state and local governments.

 

This decision will be left up to your manager’s discretion.

To help keep our employees, customers, and communities safe, ACERTUS is strongly encouraging employees and contractors to get the COVID-19 vaccine. Getting the vaccine provides an added layer of protection against COVID-19 and could also protect your coworkers and your family.

To find a vaccine location, please click here.

For more information on COVID-19 vaccines, please visit the CDC websites listed below:

CDC COVID-19 Vaccine Information

Myths v. Facts

Employees who feel ill should notify their manager per the company policy and not report to work. If you are already at work and begin feeling sick, you should notify your manager and go home immediately. Employees can utilize accrued paid-time-off hours and/or other paid leave that may be available. Contact People Services for more information on available paid time off.

If you are vaccinated and exposed to someone with COVID-19, you do not need to quarantine from work or get tested as long as you do not have any symptoms. If you are not vaccinated and exposed to someone with COVID-19 you should notify your manager or your People Services Business Partner for further instruction.

You can find information about COVID-19 from reliable sources such as the CDC, NIH, and World Health Organization (WHO). If you feel you need additional assistance, as part of ACERTUS’ benefit program, employees who are covered by the company’s health insurance have access to Optum’s Emotional-Support Help Line. This is available to support anyone who may be experiencing anxiety or stress following the recent developments around COVID-19. The free service can be reached at (866) 342-6892, 24 hours a day, seven days a week and is open to all.  In addition, emotional-support resources and information are available online at www.liveandworkwell.com.

If you are NOT vaccinated:

  • We encourage you to continue your temperature checks at home before coming into the office.
  • Stay home or go home if you are sick.
  • Maintain social distancing practices in the workplace.
  • Wear a face covering.
  • Follow cleaning product instructions when cleaning your work areas.
  • Wash your hands frequently or use hand sanitizer
  • Cover your nose and mouth when sneezing or coughing.
  • Avoid touching your face.
  • Replace handshakes with head nods and waves.
  • Avoid using other employees’ phones, desks, offices or other work tools and equipment, when possible.
  • Follow all company policies and practices.
  • Be kind. Understand that this is a stressful time for everyone, and an extra bit of kindness right now can go a long way.

If you ARE vaccinated:

  • Stay home or go home if you are sick.
  • Follow cleaning product instructions when cleaning your work areas.
  • Wash your hands frequently or use hand sanitizer
  • Cover your nose and mouth when sneezing or coughing.
  • Avoid touching your face.
  • Replace handshakes with head nods and waves.
  • Avoid using other employees’ phones, desks, offices or other work tools and equipment, when possible.
  • Follow all company policies and practices.
  • Be kind. Understand that this is a stressful time for everyone, and an extra bit of kindness right now can go a long way.